Terms of Use

 CONDENSED DESCRIPTION

 

  • You need to be a registered user to sell and buy in Hire Heaven. Registration is free.
  • Services that are offered by sellers on HireHeaven.com are called "Gigs".
  • There are some products on the site, which are also referred to as “Gig”
  • Gig prices are fixed at $5, $10, $25, $50, $75 or $100.
  • Members of HireHeaven.com are required to receive announcements and updates from Admin through email. This option cannot be opted out. If you do not agree to this term, do not create a membership.

  

  SELLER

 

         BASIC GUIDE

 

  • For each of your gigs that was ordered and delivered, your net share will be deducted off the sale amount, and a commission of 20% goes to HireHeaven.com to cover for admin expenses to run the site.
  • Buyers pay for orders in advance.
  • Only when Gig is delivered will Hire Heaven credit your share to your balance, which is stored in our online accounting and tracking system.
  • Sellers may withdraw their revenues to a PayPal account in accordance to the specified terms once they have reached $10 in their account.
  • Members who buy gigs, but end up having the order canceled will have their money returned to Hire Heaven as a credit, which can be used for future orders, and will not require using paypal. Funds will not be returned to members paypal account.

          
       HANDLING ORDERS

 

  • When a buyer orders a Gig, the seller gets notified by Email. The seller will be asked to either Reject Or Accept the Gig order.
  • Seller have 48 hours to decide if they accept the order, after that time given, the order will be automatically cancelled by HireHeaven.com system timer.
  • Sellers must meet the delivery duration they specify when creating their Gigs to keep HireHeaven.com customers happy.
  • In cancelling an order, both buyer and seller, by mutual agreement, have the option to do so. Doing so has no negative effect on either party. Funds from the gig will be stored in HireHeaven.com for future purchases as a credit.

 

   PRIVACY

 

  • Sellers and buyers identities are always kept private and anonymous. For privacy reasons, requesting and providing of personal contact details like Email addresses, and Skype usernames or mobile numbers are not recommended. The reason for this, is we cannot monitor your communications incase of a dispute, using systems outside of the HireHeaven.com consoles. If you keep all communications through the personal message box system (PM), then we can assist by looking through your communications to see how we can offer a resolution, plus better understand buyer or seller complaints.
  • All communications, whether transactions, orders, payment, information and files exchanged should be performed exclusively using HireHeaven’s payment and messaging system. Do not pay for additional gigs OUTSIDE of Hire Heaven. If a seller requests a different service, it should be brought through the HireHeaven.com platform. Abuse of this system is very hard to monitor and we do not condone side deals or upgrade offers, unless they are performed through the HireHeaven.com platform, as a gig registered in our system. Abuse of this policy will lead to membership termination.
  • Use appropriate Gig Images to attract buyers to your Gigs. Inappropriate photos will be flagged or removed. We appreciate members helping admin by reporting inappropriate images or Gig postings that are suspect.
  • Posting or sending adult, illegal, rude, abusive, improper, copyright protected, promotional, spam, violent, nonsense or any uncool stuff are strictly prohibited. Doing so will get your account blocked permanently and your membership terminated. If you are not sure if you can post certain Gigs, send an email to support using the feedback form.

 

  GIG DELIVERANCE, PASSING OF MATERIALS, COMPLETION OF GIG

 

  • Sellers are responsible to scan all transferred files for viruses and malware. HireHeaven.com will not be held responsible for any damages caused by infected files ,damages that might happen due to site usage, use of content or files transferred.
  • Sellers can access all communications and files transferred related to an order from the Order Details page.
  • Sellers should make sure to describe the Gig's final detail. Indicate amounts, durations, file formats etc, proof of completion, so there are to be no disputes made.

 

    SELLER'S POSITIVE FEEDBACK

 

  • Your positive feedback is based on buyer's feedback and your response to new Gig orders (Accept/Reject).
  • Work quality and buyer feedback have a dramatic effect on your Positive Feedback Score.
  • Responding to orders quickly will increase your positive feedback.
  • Strive at all costs to keep your feedback scores positive.
  • We want HireHeaven.com to be known as a place that creates happy client experiences, so they order more and more of your Gigs and so that you can continue to make a nice income here.

 

   WITHDRAWING FUNDS

 

  • Withdrawing revenues requires having a valid PayPal account. Please make sure that your PayPal account can receive incoming payments before withdrawing funds.
  • Funds are cleared for withdrawal after a safety clearing period of 2 days (from the day you post notice that your Gig was completed). This allows for cooling off, plus buyer to be completely satisfied with work offer.
  • Withdrawals can be performed only when cleared funds in your balance have reached the minimum amount of $10. The minimum withdrawal amount was put in place to keep fund transfer fees reasonable for our sellers as PayPal charges approximately $1 for each transfer, regardless of its amount.
  • If you do not reach the minimum amount of $10 within 60 days of the last payment and would still wish to withdraw your funds, you can contact our customer support and  ask for your funds to be made available for your withdrawal.
  • Withdrawals are final and cannot be undone. Please make sure to use your valid and current PayPal email address. We will not be able to refund or change this process once it has started and moved to PayPal's hands.

 

BUYERS

 

     Ordering Gigs

 

  • Gig orders may be purchased using PayPal or credit card (credit card purchases are handled by PayPal as well).
  • Order will be created only once the payment is confirmed and sent. You must pay for the Gig first to begin it.
  • A Buyer can cancel an order at any time until the seller Accepts the order. Once the seller accepts the order, buyer will not be able to cancel it. In certain circumstances, if both buyer and seller agree to cancel, send a request to support to help cancel Gig with out any penalties. Any paypal monies will NOT be credited back to buyer paypal account, but will be credited to buyer for future purchases in HireHeaven.com
  • Sellers have the option to reject an order if they can't handle it on time. If for any reason your order gets rejected, your $7, $14, $21 or $49 will be placed in your HireHeaven.com balance and will be available to you for your next purchase of other Gigs on HireHeaven.com. This money is not credited back to your Paypal account.
  • A buyer may not offer or pay using any method of payment other than through HireHeaven.com's paypal payment system. Violating this is an offense resulting in membership termination. HireHeaven.com must retain a small commission from all transactions.
  • As a buyer, your identity is kept private and anonymous at all times. For your privacy, avoid requesting or providing any other personal contact information like Email addresses, Skype/IM usernames, or phone #s. Keeping all communication inside HireHeaven.com is reccommended for disputes and using private messaging emails internally is the recommended communication tool. HireHeaven.com admins cannot monitor communications made outside the system.

 


General Terms

 

  • Spammers will be permanently blocked and banned!
  • In case of dispute with a seller you should use HireHeaven.com 's internal dispute resolution (see below). Never use PayPal to reverse or refund the payment to HireHeaven.com. Doing so will put your HireHeaven.com account on hold.
  • HireHeaven.com reserves the right to put any account on hold or permanently cancel accounts due to misbehavior. Users with accounts on hold will not be able to sell or buy on HireHeaven.com.

 

DISPUTES

 

  • In case of a problem, it is encouraged for the buyer and seller to always try and work things out with each other. Be quick and fair. If you need further assistance, contact our customer support using the feedback form.
  • HireHeaven.com will not refund buyers monies to PayPal accounts. Instead, refunded funds will placed into the buyer's internal credit balance and will be made available for future purchases on HireHeaven.com.
 
 

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